However, unlike a Giftly, your recipient can usually only redeem it at that one place. I received money from a family member through giftly and somehow when I went to redeem the money, a different Paypal account already accessed the account. After relaying this to giftly, they literally said they cannot reimburse the sender due to my email being hacked and it's my fault.I should have a 2 authentication system for my email. I explained that I have protections on my email account and even a 2 step authentication and can fail with more advanced hack programs, etc. How can you have proof a customer didn't receive services and not compensate?
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They are issuing gift cards using my restaurant's name without permission. I would like the name to be deleted as it is very annoying. Bentley notes that just as music went from plastic CD's to MP3 files, Giftly takes gift cards and transforms them from plastic cards into digital files you can bring with you wherever you go.
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Unlike most gift cards, Giftly allows the buyer to select up to three venues where the recipient can spend the money. If you want to treat someone to a great date night, you could gift them money to unlock at a restaurant, a movie theater, and a dessert place. My mom purchased a gift card for Great Wolf Lodge, but it turned out to be a hassle. Despite the extra $16 she paid, the card was considered third-party, requiring a money transfer to my bank instead of a direct redemption.
The recipient then purchases the product at the cash register per usual. The merchant doesn't have to be told about the Giftly -- the service is giftly legit completely a location-based redemption. "When we surveyed our users before, we asked them how often they'd buy gift cards for people. They'd usually say twice per year, on birthdays and holidays," says Bentley says of pivot. "We realized we were building a product around giftcards and locations, and we were being too conservative. Really, people give little gifts to each other all the time."
I chose the option for the gift to be texted to the recipients. They subsequently contacted Giftly and requested a gift card and said that they made the request twice with no positive response. I have tried to resolve this issue myself, but no longer have an order number, which apparently is necessary to interact with Giftly. This company has no customer service phone number or email available to resolve the issue myself. The intent of the gift has been negated by Giftly's lack of response and inapproachability to customer service and resolving customer issues. The pizza restaurant told the recipients that their business has never heard of Giftly.